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What our users say

Francis Sumba from CCS talks about how T-Logs help in communication and information access
Length: 55 sec

"I can just pull it up on my computer at home and so because it’s all web based that really makes it all very easy for any body."

Francis Sumba
Program Manager, Catholic Community Services
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Home  --  About Us  --  FAQs

This page contains a list of Frequently Asked Questions about Therap, its infrastructure, security and privacy policies, products and services and support and training.

Select an appropriate category from the drop down and find answers to your questions.

Top Ten FAQs

  •   What does Therap Services do?
    • Therap Services, LLC was founded to improve the quality of life for people with Developmental Disabilities (DD) by providing cost-effective information, communications, and technology services tailored to the specific needs of service providers, service managers, health professionals, and regulators.
  •   How fast does my internet speed have to be to use Therap?
    • You can work with Therap using either dialup or broadband connection as long as you are using a connection that is moderately fast. Note that broadband access is not required but is recommended for efficient use of the system.
  •   What are the advantages of using Therap?
    • Our users have mentioned the following advantages of using Therap:
    • It reduces the time to create, review, edit, and approve reports.
    • It ensures accuracy of data because the system automatically checks for errors and inconsistencies in data entry.
    • By receiving management summaries the cost of data entry to track the reports is minimized and helps management identify and correct problems.
    • It ensures reliable and secure access to your information.
    • It provides automatic notification to users and incorporates follow-up information.
    • Direct care staff can typically self-train with the aid of our interactive training materials.
    • Unlike paper based systems, which are subject to loss and delays, your information is maintained on our secure servers. This eliminates the risk of losing important information.
    • Therap Services applications meet federal and state regulatory requirements and are HIPAA compliant.
  •   I would like to try out Therap and see a few sample reports. How may I do so?
    • To try out Therap and view sample reports you will need to sign up for a DEMO account. To create a DEMO Account, please fill up the DEMO Account Setup form, choose the Therap modules that you would like to try out and click on Submit.
  •   How does Therap Services address privacy concerns and the HIPAA regulations? How secure is a provider's information with Therap Services?
    • Privacy and security issues are of paramount importance to Therap, and integral to our service design. Therap Services works with providers and state agencies so that our services meet federal and state regulatory requirements and are HIPAA compliant. Therap ensures privacy and security of information on both ends:
  • Privacy and security of your information on Therap Services' web site - We use the same reliable and secure access that is used for credit card transactions over the Internet. Robust protection is ensured during online storage and transmission of your information. The system is continuously monitored for any unauthorized access and unusual events. Click here to visit our Technology page for further information.
  • Privacy and security of information access at your location - Therap Services gives each provider the ability to specify the level(s) of authorization of each staff member so that he or she has access to only the appropriate information and functions.
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  •   Do I need any special hardware or software to use Therap?
    • Our applications are developed, maintained, upgraded, and hosted on our secure servers. You do not have to use a particular type of computer. You do not have to buy, install, maintain, upgrade, or use any special software or hardware. Once you have contracted with us for our services, you do not need to purchase anything else.
  •   What type of products and services can DD providers access from Therap Services?
    • Our products and services are divided into three parts – Individual Support, Staff Support and Billing Support applications.

    The Individual Support application consists of different modules that make it faster and easier to manage and follow-up on a wide variety of information such as health, behavior and individual service plans.

    Therap's Individual Support application includes: General Event Reports (GER), Individual Service Plans (ISP), ISP Template Library, Individual & Emergency Data Form (IDF/EDF), Behavior Tracking, Secure Communications (SComm), T-Log, T-Notes, Witness Report, Health Tracking, Management Summaries, Supported Employment Tracking.

    Therap's Staff Support application provides tools that facilitate the monitoring and management of information regarding staff training and certification and includes: Training Management System (TMS), Staff Scheduling and Therap Calendar.

    Therap's Billing Support application has been designed to help providers track services given to individuals and the amount that is to be billed for each service and includes: Service Authorizations, Attendance, and Electronic Billing.

    Additional modules are in development for inclusion in our services. To learn more about our products and services click on the Products & Services link.
  •   What other products is Therap working on?
    • We are continually working in partnership with our users to understand their needs to improve and design new products, services, modules, and features. In addition to our Individual Support, Staff Support and Billing Support modules, we hope to offer new modules in future.

    We encourage feedback from all our users on all aspects of our services to help us best serve their needs. Please check our website for announcements of new products and services.
  •   What training and support does Therap provide to direct care staff and management?
    • Therap offers continuous training and support to its users in diverse ways. Therap provides free training classes on each of the modules. These interactive classes, more widely known as webinars, are conducted via the latest web and telephone based technologies. They are offered free to existing and potential Therap users.

    We also provide support materials through User Guides and FAQs. The User Guides contain comprehensive descriptions on the use and features of our applications. You can get quick answers to common problems in the Frequently Asked Questions (FAQ) section.

    We host online and regional Events where users can discuss our modules, share experiences and learn more about the system.

    We have also developed various animated walkabouts and tutorials to train our users in an interactive way.

    To learn more about our various training materials, please click on the Training link. Users can also have reflections of thoughts and happenings from Therap Customer Support through our Blogs.
  •   Is Therap serving other countries?
    • As Therap Services, LLC is a web-based service bureau, we can deliver our products and services anywhere, to any provider having access to a computer and Internet. We are currently working with the National Forum of Organizations Working with the Disabled (NFOWD) in Bangladesh to help build a national database for the people with disabilities in Bangladesh and are in discussion with other providers there as well.

    We are also affiliated with the National Federation of the Disabled Nepal (NFDN) and Therap is currently being used by the NFDN head office in Kathmandu. We are also looking to introduce our application to their local DD community to improve national awareness and practices by offering our services.

    Therap welcomes the opportunity to work with providers worldwide to understand their specific information and communication requirements. By collaborating with providers across the world we hope to implement a series of international best practice applications.

    Are you creative, hardworking and prepared to go the extra mile? Be a part of the global team.

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